Shipping policy

Processing Time Orders are meticulously prepared and packed within 2–5 business days. Please note that orders are not shipped or delivered on weekends or Austrian public holidays. During periods of high demand, processing times may be slightly extended.

Complimentary Worldwide Shipping We are pleased to provide complimentary express shipping on all orders worldwide via Austrian Post (Österreichische Post AG).

Delivery Estimates

• Austria: 1–2 business days.

• European Union: 3–7 business days.

• International: 7–14 business days (where available).

Please note: Delivery delays may occasionally occur due to customs inspections, weather conditions, or seasonal shipping volumes.

Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow your package’s journey from our Italian atelier to your doorstep.

Customs, Duties, & Taxes

• Within the EU: VAT is included at checkout where applicable.

• Outside the EU: Please be advised that import taxes, customs duties, and handling fees are not included in the product price. These charges are the responsibility of the customer and are determined by the destination country. We are unable to estimate or cover these fees.

Unclaimed or Returned Packages If a package is refused, unclaimed, or returned to us due to unpaid customs duties or refused delivery, we will issue a refund for the item(s) once the package has safely arrived back at our studio.

• Please note that any customs duties, taxes, or return fees charged to us by the destination country will be deducted from your refund.

• Return shipping costs are the sole responsibility of the customer. We do not provide return shipping labels and do not cover return postage costs.

Lost or Delayed Packages If your tracked package appears delayed or lost, please contact us immediately. We will investigate the matter with our shipping provider and support you throughout the process to ensure a resolution.